Delivery and returns
Plain terms for a concept shop. A real shop would write its own.
Delivery
- Where
- The United Kingdom only, for now.
- Cost
- £4.95. Free when your order is over £40.
- Dispatch
- Within 5 working days. Pieces are made in small batches, so a glaze can be a few days behind.
- Arrival
- 3 to 5 working days after dispatch.
- Packing
- Wrapped in paper and packed in card. No plastic.
Breakages
If something arrives broken, email hello@fettle.example within 2 days with a photo of the piece and the box. We'll send a replacement at no cost.
Returns
You can return an unused piece within 30 days of it arriving. Email first so we can give you the return address. Return postage is paid by you unless the piece is faulty. Refunds go back to your original payment method within 5 working days of the piece arriving.
Fettle is a concept shop. No orders are taken, no money is charged and nothing is dispatched.